- Argos
- Bourne Leisure
- BT
- Coca- Cola Enterprises
- CRH
- Currys
- Deutsche Bank
- Dresdner Kleinwort
- DSM Nutritional Products
- Hong Kong Hospital Authority
- Honda
- Imperial College Healthcare NHS Trust
- Microsoft Advertising
- Minter Ellison
- Nestlé
- NHS Supply Chain
- Post Office
- Royal Mail
- Safeway
- Sainsbury's
- SJ Berwin
- SSSHA
- St Mary's NHS Trust
- UKAEA
Sainsbury's
The Challenge
Following Group Chief Executive, Justin King's 'Making Sainsbury's Great Again' sales-led recovery in 2004, the Board and HR Team recognised that the engagement, buy-in and involvement of all Sainsbury's employees was vital to sustained business performance.
Lane4 Approach
In partnership with Lane4, Sainsbury's introduced the 'Tough Love' Programme to develop a coaching-based approach to leadership. As part of the intervention, a group of participants from across the business also went on to become 'Master Coaches'.
"We know that engaged store colleagues on the front-line make the biggest difference in delivering satisfied customers and improving sales. Partnering with Lane4 to support us develop a real coaching culture at Sainsbury's has really helped us move towards this"
Imelda Walsh, HR Director, Sainsbury's
As a result of the detailed programme, leaders are:
- Providing effective feedback
- Asking effective questions
- Setting appropriate goals
- Coaching for Performance
- Developing networks across the business
- Sharing knowledge and experience with colleagues
"Coaching raises the bar on individual performance which ultimately benefits the organisation in terms of performance and competitor advantage."
Tough Love Graduate
Master Coaches are:
- Implementing effective and ethical coaching
- Actively demonstrating belief in potential
- Using coaching to deal with performance and career issues
- Using coaching knowledge and diagnostic tools to support high performance
Download our PDF case study to read more.