Lane4 survey results: A Question of Trust
The wave of redundancies, restructuring and changes in senior leadership in UK companies over the last 12 months has led to 13% of workers actively expressing distrust in their line manager - with 21% trusting them less than last year.
Following on from Lane4's recent motivation survey, we conducted a Trust Pulse Check, asking leaders and employees to fill in a short survey about rebuilding trust.
The study was conducted during September/October 2010 being distributed on-line and yielded 294 responses (with sample size varying for each question). The sample covered a wide range of sectors and functions but was biased towards senior and middle management.
Results showed that:
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93% say that trust in line management is important to performance, but one in seven (13%) distrust their line manager and 21% trust them less than last year
- 87% agreed that trust in leadership is essential for employees to perform at their best
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The highest way leaders have broken trust over the past 12 months is 'being out of touch with what is happening on the shop floor' (58%), followed by 'saying one thing and doing another' (57%)
However, leaders are trying to regain the trust of their employees by showing personal interest in employees (53%), and delivering on promises (52%).
Lane4 Managing Director Adrian Moorhouse commented: "Trust is crucial in the workplace, impacting job satisfaction, organisational commitment, team work and ultimately performance. Trust in leaders is a key part of this and in its absence, employees waste time on unproductive behaviour such as worrying about security, covering their backs and information hoarding.
In order to build trust further, leaders need to focus on what they do - communication, delivering on promises, being visible - and that they are consistent, driven by integrity and interested in their employees. Only then will they truly win the hearts and minds of their followers."
Download 'A Question of Trust: A current look at Trust in Leaders' summary report below.
For more information about this survey, or any Lane4 research, please contact kelly.walsh@lane4.co.uk
2010-12-08
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