Mike Hurst

Head of Training & Principal Consultant

Click here to download a PDF of this profile

Mike Hurst is a Principal Consultant at Lane4. He draws on extensive experience in the retail sector to facilitate improved individual and team performance for Lane4 clients. His challenging and energetic approach is shaped by his commitment to delivering great service for his clients and their customers.

Leadership Development

Most recently Mike has been responsible for the design and delivery of a leadership programme for high potential employees across 16 different business functions. His fresh and innovate approach involves experiential workshop components including the use of sport, movement and dance to bring leadership lessons to life. Mike is also delivering a programme to upskill retail middle management. By providing a practical tool kit, managers will be able to lead more productive meetings, problem solve, develop their own teams and communicate more effectively.

Team Development

Mike draws on his experience as a retail leader to explore how to deliver the best customer experience. He has worked with retail teams to extend their expertise across several business functions and he is focussed on innovative thinking to improve customer experience. Aligning individuals' goals to that of the team and the end customer is central to his consulting style.

Coaching for Performance

Mike has worked with senior leaders, line managers and account managers across industry sectors to develop their leadership skills using coaching techniques. Additionally, he has delivered coaching workshops as part of wider leadership development, employee engagement and change strategies. By supporting the development of a coaching culture, Mike is able to support individuals, teams and organisations transitioning through change.

1:1 Coaching

In addition to working with organisations to develop internal coaching cultures, Mike has 1:1 coaching relationships with individuals in the leisure, retail and banking sectors.

Work at Lane4

Mike Hurst joined Lane4 in 2006 as a consultant. He draws on his unique and substantial experience to design and deliver bespoke programmes for Lane4 clients, engaging them with his energetic and challenging style.

Areas of specialism include:

Driving Performance Through Engagement

Leadership & Personal Leadership

High Performing Teams

1:1 Coaching

Qualified in Myers-Briggs Level 2

Qualified in Transactional Analysis

Clients include:

Argos- Leadership programme, internal coaching accreditation. Responsible for cascading Raising the Bar programme to around 1000 managers.

Homebase- Leadership and Internal Coaching

Bourne Leisure Group Ltd - Leadership, Coaching and High Performing Team workshops

Yell Group - Leadership Development Programme, Advanced Coaching

Nestl� Waters - Leadership, Coaching and Mental Toughness

Nestle Purina- Worked with Executive Team

Lego- Executive team and Senior Management Development

Sage - Inspire Leadership Programme, Leadership, Coaching Elite Performance, Mental Toughness and Driving Innovation

Dixons Store Group - High Performing Leaders Programme, Leadership, Coaching and Mental Toughness

National Express - Coaching

Background

Mike has 21 years of retail experience. From an early age, whilst working at his grandfathers antique business, he knew he had a natural gift for selling. In 1985 he embarked on a sales career working as a Sales Assistant for Dixons Group, where his potential was soon recognised and he was promoted into management.

In 1989, Mike was Store Manager for three different stores transforming their business and turning store profits. In 1993, as an Area Manager, he won several awards recognising top performance for his region.

Using his experience of developing people through coaching to achieve high performance, Mike decided to move into learning and development. His role consisted of designing and delivering workshops to all four units of Dixons Store Group International. He was soon appointed Head of Organisational Development for Currys.

Outside of work, one of Mike's biggest achievements was running a campaign, for 3 and a half years to release his best friend who was wrongly imprisoned in Japan. Mike lives in Milton Keynes and has three children; Niall, Georgia and Rhys.

< Back to Results