The leader in the field of organisational development, internal communications and engagement

Find out about our approach

Your experience

Your issues are unique and they are treated that way

You want a development programme that addresses your particular needs and challenges. We understand this, so programmes are tailored specifically to you and aren’t just ‘out of the box’ solutions. 

Programmes designed for you, in partnership with you

No one knows your organisation better than you. That’s why we design our programmes in close partnership with you, making sure that they are addressing all your training, leadership and development needs and fit into your organisational culture. 

World class service from end to end

You need peace of mind that your programme will run smoothly. When working with us, you’re given a dedicated project management team to handle any questions or complications. From logistics to delivery in the room, we’ve got it covered. 

Measuring your success and demonstrating clear ROI

There’s nothing more important, or satisfying, than seeing a clear impact. We set out clear KPI’s at the start of the programme and then provide you with data pre and post development and training to demonstrate a shift in your people’s behaviour. Examples of our commitment to this can be found in our multiple award winning pieces of client work.

Client experience

Your people's experience

Focusing on shifting performance

Your people are on a development programme to improve their ability to perform in their role. We take great pride in the fact that everything we do is focused on making your peoples performance in their roles better, whilst hopefully improving their working life too. We challenge them to not only think differently but to act differently too.

A fully immersive learning experience

Making people feel part of a team helps to engage them with it. Our specialist communications practice, Comment8, are experts in HR communications. They produce a brand identity for your programme and create a host of supporting materials including videos, toolkits and much more. Your people become part of a collective and not just on ‘another training course’.

Digital learning for the 21st century

Sometimes your people just don’t have time in their schedule to attend development workshops. We understand the world is changing and because of this we’ve developed a range of online learning tools that can be a part of a programme or the whole thing itself. These can be accessed on multiple devices, anytime, anywhere.

Not just classroom learning

People learn by doing. That’s why at Lane4, we don’t just provide classroom learning. Our sessions are experiential and can include things such as wheelchair basketball, simulations designed specifically for you, or role play with actors to ensure that knowledge is transferred and can be applied in the workplace.

People development programmes

Why believe us?

20 years’ experience in elite sport, psychology and business

In 1995 we were formed by an ex-Olympian, a Psychologist and an entrepreneurial businessman. This has been our backbone ever since then. With experts in all three areas we bring a unique set of skills to your organisation.

Dedicated research expertise

Our team of psychology researchers are focused on using the latest HR and psychology research in our products. They create simple ways to explain complex concepts so you can be sure that you’re always getting new thinking in a language that makes sense.

Partnerships with the best and brightest

We believe that you’re only as good as the people you surround yourselves with. That’s why we have carefully selected a number of both academic and commercial partnerships to make sure you get the best experience as a client. Some of these include KPMG, Insights, OEE, Loughborough University, Henley Business School and Cranfield University.

Delivery on a global scale

With a delivery team around the globe we truly are able to deliver a world class service on a worldwide scale. We’ve worked with clients in 40 different countries and our deliverers speak a number of languages. If you need to take a programme global, we can make it happen.

Elite sport, business and psychology

We're proud of our clients

Tessa worked with Jaguar Land Rover to embed the Talent Review Process. She helped us to reflect on our journey to date and build training modules and materials for Employees, Line Managers and HR Business Partners. Her approach was incredibly structured and I valued our honest conversations and relationship throughout to get to the right conclusions for our business.

Jessica Shenton Talent Consultant

Jaguar Land Rover

Lane4 have helped us not only to embark on a journey that allowed us to truly focus on our customers but also to help us create sustainability for us to deliver this challenging change as we progress as a digital retailer in the future.

Perry Price, Retail Operations Manager


I have worked with Austin for several years in different organisations. Austin and Lane4 have been instrumental in significantly improving the quality of leadership development and in bringing home what sustainable high performance calls for in individuals and teams.

Simon Brocket, International HR Director


We've ignited the passion of 800 team transformers who will now go and truly lead the change and unlock the potential of our 20,000 store colleagues.

Lucy Crowther, Head of Retail HR


I have recently had the privilege of working in partnership with Christian, coaching and facilitating a group of retailers over four days. Christian showed real expertise in his subject matter of Performance Psychology. His pragmatic approach of delivering this content and making it relevant to the learner and their business is as good as I have seen in my 18 years in retail and as an L&D professional.

Matt Edwards, National Learning & Development Consultant


Dominic is the coach for our Operating Board Team. He has a unique ability to calmly and effectively challenge a group of demanding and opinionated executives with low attention span, to understand their own development areas and how to improve on them.

John Dunford, CEO

Bourne Leisure

In a very short time, Annmarie was able to engage emotionally with all my colleagues in our Lane4 meetings, and became starting pistol for change within my business. She showed genuine belief in me as a coach, just at the right time in my career.

Andrew Woodward, Retail Store Manager

Home Retail Group PLC

Lane4 run leadership programmes for us around the globe and the cooperation with them has proved to be very rewarding and stimulating. What I have come to particularly appreciate is Lane4’s customer orientation and their ambition to deliver top quality, state of the art learning interventions.

Guy Kempfort, Global Head of Learning and Development


I have been working with Adam over the past year on several leadership development projects ranging from individual to large conference events. He always looks to understand the context, objectives and required outcomes for each intervention that he is supporting. He is open to a flexible and agile way of working and will offer solutions that will enable the right experience for the participants. Adam is very personable and engaging, and his desire to work in partnership is always evident.

Jackie Bartlett, Talent & Leadership Development Manager


When I first knew that I would be working with Lane4 I was both apprehensive and a little sceptical. From the moment I met Natasha those feelings disappeared. Her coaching skills and professionalism are excellent but it is her warmth and positivity that give you no choice but to become fully engaged on the programme.

Kevin Robinson, Financial Business Partner


Working with Lane4 and Comment8 has been a great experience. They’ve been there with us from the beginning and I’ve valued their expert involvement and broad skill set at each step of the way. We would certainly look to them for support in the future.

Mark Dickinson, Head of Internal Communications and Engagement

Talk Talk

The opportunity to work with Chris Lloyd on our Manager Development Programme has been a high point of this endeavour. Chris brings a depth of knowledge around all things performance that is vast. His ability to then tailor that knowledge and add insight and context to each element is something wonderful. Beyond that Chris has been an exceptional partner in this journey.

Tia Finn, Learning Design Consultant


Lane4 are trusted and expert advisers. They have helped to improve performance in organisations I have led in the UK and Europe. I unequivocally recommend them to any CEO who wants to create a high performance environment which supports as well as challenges its people.

Nick Wilkinson, CEO

Evans Cycles

Despite Paul travelling long distances to deliver for us, he always seems to have full energy and creates a relaxed, interactive and engaging environment. Paul always tries to find new ways of presenting ideas or concepts to ensure the message lands well. Overall, he perfectly matches our organisation’s culture and is truly appreciated and highly esteemed.

Vives Reyes, Head of Learning and Development

Syngenta, Singapore

I believe that we would not have had such a successful year if it wasn’t for the work that Lane4 carried out with our leadership team.

Ian Pennell, Operations Director

Bourne Leisure

Lane4 have been a huge support to LEGO in various countries around the world, helping create high performing leadership teams. Mike has been the catalyst for many of these transformations on our personal journeys. He cares way beyond the normal client/ consultancy relationship, driven by a passion to help people reach their true potential and an ability to take theory and ground it in a practical reality developed through his extensive retail background.

Marko Ilincic, Senior Vice President


We have worked with Mark for over 18 months as part of our leadership development programme for our CEO’s and HRD’s. Mark has shown an amazing ability to understand, adjust and guide us through the program. He has been very flexible in adjusting the content and steering discussions to ensure that we focused on the most important areas. Without ever having met Mark before we came to consider him ‘one of us’.

Thomas Voss, President and CEO

Masco Europe

I have had the pleasure of working with Katie from the development through to the delivery of our Communications Academy, this has been a great success, Katie supported us throughout the process offering expert advice on content, training our in-house facilitator team, delivering the first few workshops then handing over delivery to our team with support and continued interest. Katie was engaging, built rapport very well and was skilled at getting the best from the delegates in the room.

Alison Townson, Leadership Development and Talent Director


Lane4 brought their depth of experience in the field of performance and their knowledge of the psychological aspects that get great performance out of people. It felt like a partnership, very different to a supplier relationship, and it’s built a very strong relationship based way of working in the project team.

John Wilson, Group Talent and Leadership Manager

NFU Mutual

“Owen is a fantastic mediator and mentor, and in the early stages of our management team coming together handled some very tricky situations and a solution was worked out. As the year has progressed Owen has also got involved in some of the other issues within the other parts of the team and got one department to move from a fairly dysfunctional unit to a team of people willing to now do the right things in the right way.

David Eccles, General Manager of Devon Cliffs Park

Bourne Leisure

Dwight is energetic and enthusiastic with a passion for people -especially in believing that we all have something more to give. He is a relatively rare member of the HR fraternity in that he actually understands the business priorities and how you make people central to achieving those goals.

Sophie Turner-Lang, Managing Director

Large Media Business

Dominic worked alongside me for 4 years in the development of the Coca-Cola Legacy plans for the 2012 Olympic Games. Dominic brought with him vast knowledge and experience from the world of high performance sport, and we merged this with our knowledge of business planning to great effect. Dominic was brilliant to work with; he facilitated sessions with the right blend of assertiveness and humour and always brought with him a very engaging style with high levels of integrity.

Daryl Jelinek, General Manager Global Customers & Commercial Leadership

Coca Cola

Lane4’s contribution to the success of the Corporate Affairs Department has been significant. We started as a group of disparate souls not entirely sure which direction we should be going. Today we are a motivated and aligned team which understands and enjoys the role we have to play in helping National Grid achieve its goals.

George Mayhew, Corporate Affairs Director

National Grid

I was delighted by the organisation, the Q&A and most importantly the huge levels of engagement achieved by bringing our sponsorship to life in this way.

Daryl Jelinek, General Manager, London 2012 Olympic and Paralympic Games

Coca-Cola GB

Working with Comment8 has been a great experience. The strong partnership approach helped us build a clear plan that was right for us, and against which we could measure our progress. Our progress is clear to see.

Mark Dickenson, Head of Internal Communications and Engagement


I have worked with Wil for 5 years in a variety of ways across the business. Wil is able to interpret our needs and develop appropriate interventions on a 1-2-1, small team and large group basis. I trust Wil completely, as do our business leaders, and he has made a real difference to the performance of our people.

Debbie Dwyer, Global Talent, Resourcing & Leadership Development Director

TUI Travel Plc

“Katie managed the project well even with changing priorities and timescales and ensured that the finished product was excellent and exceeded our expectations in every way. Katie led the design team to produce infographics to translate what was in my head into something that the managers in the business could use and understand. Katie displayed a vast array of skills such as leadership, planning, great communicator, commitment in delivering a great product”

Suzanne Beck, People Development Team


We were very lucky to have Jessica as part of our Lane4 partner team. Much of what makes a programme successful is in the fine details, the logistics of managing multiple contributors and the creative insights provided by those involved. Jessica is a master in all of these areas. Her ability to take in the big picture whilst paying close attention to the small intricacies that can make or break a virtual programme was critical to our development of a cohesive output.

Tia Finn, Project Manager


Fiona worked with my team as we developed our coaching and leadership skills through an internal Lane4 programme. She was an excellent trainer, facilitator, and a superb partner to have at my side. Always challenging, her approach was flexible, adaptable to our needs and above all else fun! She worked hard to understand our business, ensuring her observations and challenges were relevant, timely and about that individual.

Suzanne Marshall, Area Manager


Claire has a brilliant way of flexing her style when working and always remains very professional and positive without losing her genuine self. She has the ability to connect and create a trusting environment for people with a mix of a personal and professional touch. Claire’s brilliant way of facilitating, supporting and leading senior managers through the project was outstanding and I always felt comfortable knowing that she has such a high level of flexibility, sense and “know how”.

Catharina Engberg, Head of L&D EMEA

Dentsu Aegis Network

Seren provided fantastic support to me during the BBC’s Leadership Programme.An excellent listener with solid knowledge of management & leadership styles; her insights and guidance helped me to identify my key strengths and the best ways to apply them; as well as how best to focus on the issues and challenges I faced at that time. I would definitely recommend Seren as a coach in leadership, in learning, indeed in life.

Lizz Loxam, Executive Editor

BBC News

Lane4’s innovative approach differentiated them from other providers. Their methodology provides a very easy and experiential way for our managers to learn.

Kate Stranks, Group Learning & Development Manager

Bristan Group

The standard of service and final outputs Tina has provided have been very good. It's refreshing to work with someone who's organised and professional in addition to being very good at building relationships. It's been a pleasure.

Jaguar Land Rover

This course has been fantastic. It has shown me different ways of working with people, for example in difficult meetings. It has helped me to help them gain self-belief in their ability to solve their own problems.

Dr James Thomas, Gynaecologist

Ashford and St Peters Hospitals NHS Trust

We now feel that we can aspire to be different. We are going out there to lead by example. We feel that we can make a real change in the business.

Sarah Burton, Delegate

Smith & Nephew

Adrian’s contribution to the success of the Corporate Affairs Department has been significant. We started as a group of disparate souls not entirely sure which direction we should be going. Today we are a motivated and aligned team which understands and enjoys the role we have to play in helping National Grid achieve its goals.

George Mayhew, Corporate Affairs Director

National grid

Greg has really helped us to understand what being a high performing organisation is all about and has helped me personally be a much better facilitator. He is also a very inspirational speaker with real presence, tempered by an obvious humility, who has connected with everyone in our organisation.

Jeanette Wilkner, Head of HR

Nestle Cereal Partners

This is one of the only courses I have been on that I have stayed 100% engaged and interested throughout the whole day.


Sainsbury's Personal Resilience Programme

Of all the suppliers I have worked with, Chris has been at the top of the list for working closely to design and develop material to meet our needs. It’s been a pleasure working with Chris; he has given a high level of support and challenge, and has got this balance spot on

European Learning & Development Manager


Liz is a trusted and expert adviser. She understands how retail organisations tick, and has helped improve performance in organisations I have led in the UK and Netherlands. I unequivocally recommend her to any CEO who wants to create a high performance environment which supports as well as challenges its people.

Nick Wilkinson, Former CEO

Evans Cycles

Steve is a true collaborator. He makes a real effort to understand your company, your people, where it wants to go and where it is now. He is a conscience, a challenger and ultimately a great supporter of any project you work on together. With an uncanny ability to listen to what's not being said as well as to what is said, he offers a unique perspective on your business and development programme. He brings a wide body of knowledge to your discussions and event delivery

Jo Humphries, People & Change Director


Aron has provided excellent support in making the Jaguar Land Rover skills programme accessible to our global markets. He has brought a great deal of drive and direction to our partnership on this and other JLR projects, working hard to build excellent relationships with internal stakeholders and customers.

Joe Williams, Learning & Development Consultant

Jaguar Land Rover

Employees are now confident that we’re taking the business in the right direction.

Chris Preece, Operations Manager

Twinings, Andover

Katie has truly helped me and my business go through transitions, including rapid growth, people changes and strategic challenges over the years. She has an uncanny ability to help us pinpoint the critical issues, then energise to reach our common goals. What she does is like a refined, dark art to me…..and it works!

Amy Kemp, CEO


Jonathan’s session, insight and questions really made us focus on being as effective as we can. He pushed us when needed but left time when appropriate. I thought we moved on some considerable distance as a team and was pleased with how the session turned out.

Richard Rogers, Head of Totex Assurances and Special Projects

Severn Trent Water

James was highly regarded and well respected at all levels throughout WorldSkills UK. He was innovative and creative in his delivery style both meeting the audiences’ needs and targeting areas for further development. James had a huge impact of the performance of our teams who were able to take their learning and apply it in the areas most needed to improve their performance.

Maureen Evans-Olsen, International Skills Development Manager

Worldskills UK

The personable gravitas that Tom brings to every conversation, allied with his insightful reading of people and supportive data has to date been an invaluable part of identifying our key talent development requirements. Tom and his team's willingness and ability to work with us collaboratively, as a true partnership, is testament to how well Lane4 and its people reflect the critical nature of understanding the individual differentiating factors of their clients

John Emmerson, People & Organisational Development

Virgin Money

Mark brings extraordinary passion into everything he does. He brings a passion for learning, for leadership, for performance and above all else a passion for empowering our people to achieve their best. As a facilitator, he brings energy and experience into the room not just talking about best practice but actively modelling it.

Peter Oliver, Learning Organisation and Leadership

NHS Foundation Trust