Anglian Water and Lane4: Personnel Today Award


23 November 2017


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Anglian Water, Lane4 and Loughborough University’s School of Business and Economics are delighted to have won the prestigious Personnel Today Award for Excellence in Learning & Development. 

The winner was announced at a gala dinner on 21st November at the Grosvenor House Hotel in London’s Park Lane which brought together over 800 professionals from across the HR community.

One of eastern England’s largest employers with 4,800 staff and partners employing 7,000 people, Anglian Water operates in a world that is changing radically. Climate change, population growth and the opening up of the water utility market bringing increased competition are but a few challenges facing the organisation.

Against this backdrop, they recognised the need to develop inspirational leaders who could innovate and thrive in a time of change, and bring their teams along with them. The result was the 2-year Transforming our Leadership programme for 160 leaders, covering: High Performance Environments and Teams, Change & Transformation, Personal Resilience, Innovation & Collaboration, Commercial Acumen, and Organisational Resilience.

The inspirational and practical learning programme was created and delivered in partnership with consultancy, Lane4 and the Executive Education team at Loughborough University’s School of Business and Economics. Eight cohorts of leaders met for five two-day workshops and four two-day leadership group events The CEO and all Board members took a full part as delegates.


“We knew the experiential approach of Lane4 and the School of Business and Economics would resonate with our delegates’ engineering bias, be practical and help them apply their learning immediately.”

Phil Brown, Head of People Development, Anglian Water


Lane4 drew on insights and scenarios from elite environments as the context for learning, and partnered the School of Business and Economics to deliver a series of practical, innovative and experiential workshops taking people outside their comfort zones and incorporating activities such as wheelchair basketball and choral singing. Leadership Exchanges formed an important innovation in the programme too. Delegates on the programme visited a wide variety of organisations to learn from their approach - leading UK businesses such as Waitrose, Jaguar Land Rover, Twinings and Unipart.


“The beauty of the programme is bringing the outside in and looking outside the water industry. Exposing our people to what is going on in other leading organisations is really helpful.”

Peter Simpson, CEO, Anglian Water


A transformational impact across the organisation

Leaders have responded favourably to the programme with 100% of delegates saying they would recommend the programme. “I have more tools in my armoury” and “My group is made up of diverse personalities who bring a fresh perspective to issues,” were two comments from senior staff.

Results show that figures for retention, sickness and accident frequency have all improved and Anglian in 2016-17 enjoyed its most successful year yet for factors including customer service and leakage rate.


Transforming our Leadership has equipped our leaders to deal with the intense change taking place in our industry. I’ve never seen a development programme that’s had so much impact. It’s really been truly impressive”

Peter Simpson, CEO, Anglian Water


“Competition from other leading companies in our category was stiff, so it was particularly pleasing to win. It was a real team effort and I thank everyone who contributed to its success.”

Phil Brown, Head of People Development, Anglian Water


“We’re absolutely delighted that the Transforming our Leadership programme has received this recognition. It’s an ongoing story of a true partnership as both organisations share similar beliefs about performance, people and leadership. I’ve been incredibly impressed with the commitment from the senior leadership group – their openness to discuss the challenges being faced as well as their ability to get involved and role model the shifts in behaviour, has made a big difference to the engagement with the programme.”  

Adrian Moorhouse, Managing Director, Lane4


“The experiential content for this innovative programme drew on expertise from across the Loughborough University campus including Sport, Loughborough Students Union and Design School  as well as academic faculty from the School of Business and Economics.  We are all really thrilled that Anglian Water’s Transforming our Leadership programme has been recognised in this way”.

Prof Jim Saker, Executive Education, School of Business and Economics


To watch the case study video here.




About Anglian Water - Love Every Drop

As the company charged with supplying drinking water to the driest part of the UK, Anglian Water understands the value in every drop. We also know that if we are to make the most of this most precious resource others need to value it too. That’s why we have launched Love Every Drop, a campaign to put water at the heart of a whole new way of living. We have committed to stopping pollution, cutting carbon, and eliminating waste. We want to lead the way in raising awareness of the value of water, reducing the amount we all use and helping our region to become the most water-efficient in the UK.

It’s happening already. More of our customers voluntarily use water meters than in any other part of the country. And incredibly, despite our population having grown by a third in the last thirty years, we still provide the same amount of water today as we did in 1990 – almost 1.2 billion litres every single day. That’s a lot of water saved, despite a lot more people relying on it. We put water back into the environment, too. Around one billion litres of water each day makes its way to over 1,000 treatment works, before it’s treated – effectively, recycled – and returned to the region’s watercourses. Our rivers and seas are now cleaner than they have been for decades. In 2015, Anglian Water was awarded the Queen's Award for Enterprise: Sustainable Development, and in 2017 Business in the Community’s Responsible Business of the Year award.


About Loughborough University

Loughborough is one of the country’s leading universities, with an international reputation for research that matters, excellence in teaching, strong links with industry, and unrivalled achievement in sport and its underpinning academic disciplines. It has been awarded five stars in the independent QS Stars university rating scheme, named the best university in the world to study sports-related subjects in the 2017 QS World University Rankings and top in the country for its student experience in the 2016 THE Student Experience Survey.

Loughborough is in the top 10 of every national league table, being ranked 6th in the Guardian University League Table 2018, 7th in the Times and Sunday Times Good University Guide 2018 and 10th in The UK Complete University Guide 2018. It was also named Sports University of the Year by The Times and Sunday Times Good University Guide 2017. Loughborough is consistently ranked in the top twenty of UK universities in the Times Higher Education’s ‘table of tables’ and is in the top 10 in England for research intensity. In recognition of its contribution to the sector, Loughborough has been awarded seven Queen's Anniversary Prizes.


Find out about Lane4 here


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