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Empowering employees to transform customer experience

Insight

14 November 2019

Webinar Length - 0:29:10

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With the retail and leisure industry becoming increasingly competitive and well-established brands disappearing from the highstreets, Buzz Bingo decided to reimagine its approach and turn around the performance of their 119 clubs across the UK.

Join Andrew Gordon, Head of Performance Delivery at Buzz Bingo, and Mike Hurst, Client Director at Lane4, to learn how they partnered to create an innovative programme called ‘Boost’ – a completely new approach to development aimed at transforming the culture, customer experience and performance of the organisation.

In this webinar, we will:

  • Share some of the key issues Buzz Bingo faced in a rapidly changing market environment
  • Explore the innovative approach designed to deliver rapid transformation
  • Look at how the Boost programme was the catalyst for transforming the culture, customer experience and performance at Buzz Bingo

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