Enhancing organisational performance through culture and customers



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Recent research from Gartner shows that 89% of companies compete on the basis of customer experience (versus 36% six years ago). But what is more important for driving business performance, employee culture or customer experience?

In this challenging environment, it is imperative for businesses to prioritise both. Transforming your business into an employee and customer driven organisation will set you apart from your competitors. By empowering your people to shape your culture, you can deliver a customer experience that will transform your organisation’s performance.

In this Lane4 webinar, in partnership with Brand Vista, we will:

  • Discuss why we have partnered to create an innovative new product designed to transform your organisation
  • Explain how prioritising employee experience can become a catalyst for outstanding customer experience
  • Explore how you can deliver on your company strategy by creating customers and employees for life




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