Natalie Benjamin

Where has your passion for communications come from?

So many places that I'm not sure where to start. A love of talking, that's got to come first! More seriously, my mother is a linguist, I studied French and Welsh literature at university and always knew I would work with words. I've always been captured by a clever turn of phrase or a conversation that makes you change the way you see something. I can read a section of a favourite book relentlessly if I enjoy the way the paragraphs have formulated, wishing I'd written something like that.

How can employee communication drive real engagement?

By stopping being the function that just packages up communication and being a function that helps leaders to have meaningful conversations with people they lead. The channels are critical but they'll never replace the value of conversations between people.