Boost is an intensive culture shift programme that is designed to engage and empower your front line to improve your customer’s experience and, ultimately, your business’ bottom line performance.
The programme uses a cascade approach to involve every member of your organisation, from the first person your customers meet on the front desk of your club, store or venue, to area managers at a district, county or national levels.
Designed from the ground up in partnership with a country-wide, multi-site organisation, Boost is proven to transform employee engagement and improve your customer’s experience to the benefit of your bottom line performance.
Once introduced, your business can keep using the skills and tools that Lane4 provides your managers across their direct and non-direct line reports. This enables every area of your business to keep benefiting from Boost for years to come, without associated time and financial commitments.
Disciplined and full-time programme management defines and controls the focus of activity throughout the programme. This high level of support ensures momentum and consistency is maintained at every stage.
The first step is to assess and find the real issues affecting significant performance improvement. We build a clear view of the culture of your organisation using our proprietary tools, including organisation-wide diagnostics, focus groups and interviews. We use this insight to create a bespoke improvement plan for the executive and leadership team.
By agreeing the metrics that matter to customer satisfaction and business improvement, effective goal setting at every stage of the programme will enable and drive performance. It identifies, focuses and connects the business to performance metrics.
A compelling story with a personal reason for why change is required introduces Boost to the business, setting the platform for change. This builds momentum and focus, and switches this from an initiative to the way we do business.
Engaging with leaders and facilitating sessions with the senior team prepare them for the personal change in focus and approach. It gives clarity to the challenge and their role in making it a success. This ensures faster, more consistent change.
Our ‘Train the trainer’ approach leaves colleagues with the necessary mentoring and coaching skills required to develop their teams. This builds, develops and strengthens the internal capabilities of your people, in a sustainable way.
A tailored set of Lane4 tools for your fully trained teams to use to support and empower decision-making and action-taking. The ‘Boost Box’ improves your company’s performance by increasing individual’s understanding and ownership of problem-solving, encouraging cross-functional working and innovation at unit level.
Assessment of the impact of Boost on performance, culture and working practices. Clear understanding of performance and ROI across the programme highlights where further development is required and greater gains can be made.
Join Andrew Gordon, Head of Performance Delivery at Buzz Bingo, and Mike Hurst, Client Director at Lane4, to learn how they partnered to create an innovative programme called ‘Boost’ – a completely new approach to development aimed at transforming the culture, customer experience and performance of the organisation.
An empowered workforce gives your colleagues a sense of ownership, belonging and pride. This enables them to speak up and take responsibility for their role in your business, driving continuous improvement and learnings from the front line. We have also seen attendance improve and sick leave decrease after Boost has been implemented.
Trying to drive great financial gain shouldn’t be top down. By including your teams in that journey, they are bought into collective success. They care and want to make a difference, whether it is a radical new way of working or a simple, small change that could add up to high overall savings. With everyone driving to the same goal, with the same purpose, success is far more likely.
With an engaged workforce driving continuous improvement, your customers receive an enhanced experience, with a coherent team delivering one goal. As your team cares about your business, they care about your customers and that makes a big difference.
No-one knows your business better than your employees and colleagues. With hundreds (if not thousands) of feet on the ground, you can quickly learn best practice across the entire business, maximising investment and efficiency.
If you’d like to discover more, please complete the form below and one of our expert consultants will book a convenient time to talk more about Boost, how your business could benefit and how is can be tailored to your unique structure and culture.