Engage people through change
People change and transformation is often complex, messy and hard to get right. Stress, discomfort and avoidance are all natural responses to large scale changes. We’re here to accelerate your change through aligned and engaged teams and we have the experience and methodologies to provide it.
How it works
Transform your business through people change
1. Shift company culture
To shift your company’s culture, it’s essential to first understand the culture that exists already, how it’s impacting on performance, and how this might need to change. We help to align your ‘culture as articulated’ and ‘culture as experienced’.
A research study and bespoke report provides insight into your organisation’s culture and detailed recommendations for shifting into the future.
Our nudge technology brings about cultural behaviour change by tapping into the unconscious environmental cues in our day-to-day lives.
Leading in the shadows
Develop your leaders’ ability to lead in the informal, shadow side of your business, think culturally, act ‘politically’ and build relationships.
2. Align EX and CX
Many businesses treat their employee experience (EX) and customer experience (CX) as distinct, failing to recognise the impact that one has on the other. Through a three-stage process we co-create and align brilliant EX and CX to transform your business performance.
Engage and explore
Understand your EX, CX, brand and culture by engaging your people and senior leadership team in the future ambition.
Shape the CX and brand that appeals to your customers, whilst co-creating an EX and culture that appeals to your employees. Create a change acceleration plan.
Enable and embed
Implement your plan through our range of blended tools. Our Brand Alignment Monitor measures how you’re delivering on your employee and customer promises.
3. Sustain performance and resilience
Change can take many forms and different types of change bring different considerations. Whatever the nature of your transformation, we partner with stakeholders across your business to sustain performance, engagement and resilience throughout the process.
It’s easy to underestimate how much behaviour change is required during this type of transformation. Working with our trusted partners, we create the performance shift you need.
Mergers and Acquisitions
The influence of culture is a priority when managing M&As. We help you to understand each organisation’s articulated, lived and deep culture.
During a restructure, what matters most to people is fairness. From designing a communications strategy to upskilling your managers, we can support you throughout the process.
Engaging with the people side of change
The right approach for your specific needs
1. Understand your change context
Our range of diagnostic tools help us to understand the context of your change and shape our approach accordingly. These include our Readiness for Change diagnostic, People Change Audit, Culture Capture, and Leading Through Ambiguity diagnostic. We also measure impact and engagement throughout the change.
2. Change communications
We create a compelling story and change communications to engage both hearts and minds. This often includes the development of a communications strategy, launch event and communications campaign.
3. People strategy and process
We adopt various methods to shape and adapt your people strategy and process during change, helping to balance long-term planning with ad hoc problem solving. Examples include our Trans4mation Playbook, nudge technology and Change Champions programme.
4. Assessment and development solutions
Our assessment and development solutions define, assess and develop the dynamic capabilities needed by leaders and employees to navigate change. Interventions can include assessment or development centres, capability audits and blended learning to upskill people and provide tools.
How we’re different